Refund and Cancellation Policy
Pageloa Pro is sold by Paddle, our Merchant of Record. This page explains how subscriptions renew, how to cancel, and how refund requests are handled. It works together with our Terms of Service and Paddle's buyer terms, and never limits rights you have under the law.
01 Subscriptions and renewal
- Pro Monthly ($9 per month) renews automatically every month.
- Pro Yearly ($24 per year) renews automatically every year.
- Each renewal is charged by Paddle to your saved payment method until you cancel. Prices are in US dollars; any applicable tax is shown at checkout.
02 Cancelling
- Cancel any time: sign in to Pageloa, open Billing and choose Cancel subscription (in Paddle's customer portal). If you cannot get into your account, email hello@ibdaion.com from the address on your account and we will help.
- Cancelling stops the next renewal, for monthly and yearly plans alike. Pro stays active until the end of the period you already paid for; then your account moves to Free (5 credits a month).
- Your account, settings and Figma files stay. You can subscribe again whenever you want.
- Deleting your account also stops future renewals, but ends Pro straight away.
- Cancelling, or deleting your account, does not by itself refund the current period. To ask for a refund, see below.
03 Asking for a refund
Paddle, as Merchant of Record, processes refunds for Pageloa purchases. You can ask in either of these ways:
- find your purchase at paddle.net (using the email on your receipt) and request a refund there; or
- email us at hello@ibdaion.com with the email on your account and, if you have it, the receipt or invoice number. We reply and pass the request to Paddle.
Each request is reviewed case by case under Paddle's buyer terms and the law that applies to you. We do not promise an automatic refund, but we will consider every request fairly, for example a charge you did not intend or a problem we could not fix.
04 Your legal rights
Consumers in some countries, for example in the European Union and the United Kingdom, have a statutory right to withdraw from an online purchase within a set period, with special conditions for digital services that start immediately. Paddle's buyer terms describe how these rights apply to your purchase. Nothing on this page reduces rights you have under the law.
05 Processing, account changes and disputes
- An approved refund goes back to the original payment method. How long it takes to appear depends on your bank or payment provider.
- A full refund ends Pro straight away and cancels the subscription, so nothing renews. Your account continues on Free.
- A partial refund does not change your plan.
- If a chargeback (a payment dispute through your bank) is decided against the payment, Pro ends and the subscription is cancelled. Please contact us first: billing problems can usually be solved faster directly.
06 Plan changes and failed payments
- Switching between monthly and yearly is prorated by Paddle; you see the amount before you confirm.
- If a renewal payment fails, Paddle may retry it, and Pro stays active for a short grace period (currently 7 days). Update your payment method in Billing to keep Pro.
07 Questions
Questions about a charge: paddle.net or hello@ibdaion.com. Everything else about Pageloa: hello@ibdaion.com.